| Dealing With Vendors Discuss tips on dealing with wedding vendors. |
08-23-2006, 04:19 PM
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Starting Member
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Join Date: Aug 2006
Posts: 2
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Review of Photography Service
Star Photo and Video in Yonkers, New York
At first Danny, from Star Photo & Video was nice and the price was fair. Danny was misleading in a lot of his claims. Whenever we confronted him with an issue, he always said that was not what he meant or that we misunderstood. When we showed him proof on paper, he would not even apologize for his mistake. Danny did not take any responsibility for any of the many mistakes that were made.
On the day of the wedding, he did not give himself enough time to photograph myself or my husband individually. Before the wedding I asked him about the time issue and he said there was plenty, not to worry. I trusted him because he was the professional. The individual photos of us were few and mainly just headshots. When I asked afterwards why I did not have a full-length picture with my gown, his reply was “not all brides want that picture and I did not request it.” During the rest of the wedding day, Danny did not show any initiative to set up the pictures. I had to request and ask for certain pictures to be taken. A couple of requests were made several times to take pictures with specific family members, they were not taken. At the church, he took plenty of pictures, unfortunately it was mostly of our backs facing the alter. Since it rained on & off all day, our pictures were all taken inside of the hall. Danny did not take advantage of the entire hall, and took all of our pictures in only one spot. He was barley around during the reception and sometimes we could not even find him. The candid pictures were also not his strong point.
Star Photo & Video’s services after the wedding were even worse. Danny was always out of town, and very difficult to get a hold of. After we received the proofs and made our selections, the service he used to print our pictures were extremely slow. Months passed by and we heard all types of excuses. Errors were made in some of the pictures, so they had to be resent. The parents pictures were miscounted, he gave us 20 instead of 24. At first he tried to tell us it was 20 until we showed him the contract. Also, he forgot to order the thank you pictures until we mentioned it. Once we received them, they were also miscounted and he did not order the envelopes. When we asked him why we did not receive any envelopes, his response was “sometimes people do not want the envelopes.” So we had to wait an additional two weeks for them.
We had to wait a total of 11 months to receive everything from the package. Danny was unprofessional, rude and difficult to talk to. There were problems with everything from the photo albums to the special effects. Please do not use Star Photo and Video, it was a horrible experience for my husband and I.
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08-23-2006, 04:36 PM
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Advanced Member
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Join Date: Jan 2005
Location: Los Angeles, CA
Posts: 4,478
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That sucks. Maybe you can file a complaint with your local consumer affairs office or better business bureau?
If i were you, I would put my dress back on and go take some nice pictures w/my husband
Anyways, welcome to pash 
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~*Brain cells come and brain cells go, but FAT cells live forever*~
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08-23-2006, 04:39 PM
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Senior Member
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Join Date: Mar 2006
Location: Florida
Posts: 1,861
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Wow, that's awful! It makes me scared that maybe I don't know my photographer well enough!
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**Jill**
Happy Trails since JULY 29, 2007
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08-23-2006, 05:20 PM
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Moderator
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Join Date: Apr 2003
Location: New York
Wedding Date: April 17, 2004
Posts: 14,018
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Welcome to Pash!
I wasn't happy with a lot of my photos either.
Definitely report him to the Better Business Bureau lizasilly, and I'm so sorry you had this experience.
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================================
A clear conscience is usually the sign of a bad memory.
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08-23-2006, 05:25 PM
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Advanced Member
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Join Date: Jul 2006
Location: Virginia
Posts: 2,052
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That was a bad experience, sorry about that!!!  your review helps for those in your area and also to those like me that are going to be looking for a photographer. Thanks for your heads up....
__________________
***LISI***
MARRIED & HAPPY!!!!!
"The best and the most beautiful things in the world cannot been seen or even touched.... they must be felt with the heart"
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08-23-2006, 06:01 PM
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Advanced Member
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Join Date: Jun 2005
Location: South Florida
Posts: 3,749
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Quote:
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Originally Posted by Heather
Definitely report him to the Better Business Bureau lizasilly, and I'm so sorry you had this experience.
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Ditto. Welcome to Pash!
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~Kelly~
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09-12-2006, 07:41 PM
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Starting Member
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Join Date: Aug 2006
Posts: 2
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The Photographer actually call me
and said I was a liar and that is he going to sue me. I told him it was all true and that he can't do anything about it.
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09-12-2006, 08:06 PM
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Advanced Member
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Join Date: Oct 2005
Location: NY
Wedding Date: January 19, 2007
Posts: 5,341
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That is a lousy experience. I would contact the Better Business Bureau and file a complaint.
What's he going to sue for? Disliking his service? Sorry, buddy.  :
On a happier note, weclome to Pash! :wave We'd love to hear some of the good stuff from your wedding as well as more about you!
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